Since 2015, Pinnacle has proudly maintained its ISO 9001:2015 certification, a globally recognized standard that affirms our dedication to quality, customer satisfaction, and continuous improvement. This certification is more than a benchmark—it’s a reflection of our values and the systems we’ve built to ensure excellence in everything we do.
What is ISO 9001:2015?
Issued by the International Organization for Standardization (ISO) and certified through accredited bodies, ISO 9001:2015 sets the criteria for a Quality Management System (QMS). It is the most widely used QMS standard in the world, with over one million companies certified across 170+ countries.
The standard is built on seven key quality management principles:
- Customer focus
- Leadership
- Engagement of people
- Process approach
- Improvement
- Evidence-based decision making
- Relationship management
Together, these principles create a strong foundation for consistent quality, risk management, and enhanced customer experience.
Who Accredits ISO 9001:2015 Certifications?
While ISO itself does not issue certifications, organizations like ANAB (ANSI National Accreditation Board) in the United States accredit third-party certification bodies to perform audits and issue certificates. Pinnacle’s certification was awarded through such an accredited body after a rigorous evaluation of our internal processes, documentation, leadership structure, and customer-focused practices.
What Does ISO 9001:2015 Mean for Our Customers?
Being ISO 9001:2015 certified means Pinnacle:
- Has clearly defined and continually improving processes
- Prioritizes customer satisfaction and feedback
- Maintains strict quality control standards throughout our operations
- Is committed to long-term organizational growth through strategic planning and performance metrics
Our customers benefit from enhanced product consistency, faster issue resolution, and the confidence that comes from working with a company operating under a world-class quality framework.
A Standard We Stand Behind
We don’t see ISO 9001:2015 as a box to check—it’s a framework we live by. From our engineering team to our customer service staff, every level of our organization is committed to the principles behind our certification.
If you have any questions or would like to get in touch, please click here.
