Since 2015, Pinnacle has proudly maintained its ISO 9001:2015 certification, a globally recognized standard that affirms our dedication to quality, customer satisfaction, and continuous improvement. This certification is more than a benchmark—it’s a reflection of our values and the systems we’ve built to ensure excellence in everything we do.
What is ISO 9001:2015?
Issued by the International Organization for Standardization (ISO) and certified through accredited bodies, ISO 9001:2015 sets the criteria for a Quality Management System (QMS). It is the most widely used QMS standard in the world, with over one million companies certified across 170+ countries.
The standard is built on seven key quality management principles:
- Customer focus
- Leadership
- Engagement of people
- Process approach
- Improvement
- Evidence-based decision making
- Relationship management
Together, these principles create a strong foundation for consistent quality, risk management, and enhanced customer experience.
Who Accredits ISO 9001:2015 Certifications?
While ISO itself does not issue certifications, organizations like ANAB (ANSI National Accreditation Board) in the United States accredit third-party certification bodies to perform audits and issue certificates. Pinnacle’s certification was awarded through such an accredited body after a rigorous evaluation of our internal processes, documentation, leadership structure, and customer-focused practices.
What Does ISO 9001:2015 Mean for Our Customers?
Being ISO 9001:2015 certified means Pinnacle:
- Has clearly defined and continually improving processes
- Prioritizes customer satisfaction and feedback
- Maintains strict quality control standards throughout our operations
- Is committed to long-term organizational growth through strategic planning and performance metrics
Our customers benefit from enhanced product consistency, faster issue resolution, and the confidence that comes from working with a company operating under a world-class quality framework.
A Standard We Stand Behind
We don’t see ISO 9001:2015 as a box to check—it’s a framework we live by. From our engineering team to our customer service staff, every level of our organization is committed to the principles behind our certification.
